Privacy Policy.

Overview

Kooka Digital respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit kookadigital.com.au , contact us, subscribe to our communications or engage us to provide digital services.

We aim to follow the principles established by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our activities.

Personal information we collect

The personal information we collect depends on how you interact with Kooka Digital. It may include:

• Your first and last name.
• Your email address and telephone number.
• Your business name and business contact details.
• Information about the services you are interested in.
• Information included in enquiries, project briefs, emails and other communications.
• Newsletter subscription information.
• Billing and transaction information where relevant to services we provide.
• Technical information such as IP address, browser type, device information, referring pages and website activity.

How we collect information

We generally collect personal information directly from you when you:

• Submit a contact or enquiry form.
• Subscribe to our newsletter.
• Contact us by email, telephone, social media or another communication channel.
• Request a quote or consultation.
• Engage us to provide web design, development, maintenance, SEO or related services.

Some technical information may be collected automatically through cookies, analytics technologies, server logs and security systems when you use our website.

How we use personal information

We may use personal information to:

• Respond to enquiries and communicate with you.
• Prepare proposals, estimates and project scopes.
• Deliver and manage our services.
• Provide customer service and technical support.
• Maintain business, project and accounting records.
• Improve our website, services and user experience.
• Monitor website security and prevent misuse.
• Send newsletter or marketing communications where you have subscribed or consented.
• Meet legal, regulatory or contractual obligations.

We will not sell or trade your personal information.

Sharing and disclosure

We may disclose information to trusted service providers where reasonably necessary to operate our business or provide services. These may include:

We may also disclose information where required or authorised by law, to protect our legal rights, or to investigate suspected fraud, security incidents or unlawful activity.

Some service providers may store or process information outside Australia. Where this occurs, privacy protections may differ from those available under Australian law.

Cookies and analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve performance.

We may use services such as Google Analytics, Google Site Kit and Google reCAPTCHA. These services may collect technical information including your IP address, device data, browser information and activity on our website.

Google reCAPTCHA is used to help protect forms from spam and automated abuse. Its use is subject to Google’s privacy policy and terms.

You can configure your browser to reject or delete cookies. Some website features may not function correctly if cookies are disabled.

Security and retention

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include secured website connections, access controls, software updates, backups, security monitoring and limiting access to information.

No internet transmission or storage system is completely secure. We cannot guarantee absolute security, but we regularly review the measures used to protect the information we hold.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records or satisfy legal obligations. Information that is no longer required may be deleted or de-identified.

Access and correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

We may need to verify your identity before processing a request. In some circumstances, access may be limited or refused where permitted or required by law. If this occurs, we will explain the reason where appropriate.

To make a request, email hello@kookadigital.com.au .

Newsletter and direct marketing

If you subscribe to our newsletter or agree to receive marketing communications, we may use your email address to send relevant information about websites, SEO, digital services and Kooka Digital.

You can unsubscribe at any time by using the unsubscribe option included in a communication or by contacting us. We may retain a limited record of your request to ensure we respect your communication preferences.

Third-party websites

Our website may contain links to websites or services operated by third parties. Kooka Digital is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any external service before providing personal information.

Privacy questions and complaints

If you have a question or concern about how Kooka Digital handles personal information, please contact us:

We will review your concern and aim to respond within a reasonable period. If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au .

Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on this page with its effective date.